Wealth & Relationship Management

HSPP is a leading provider of training for Bangladesh’s Wealth Management and Priority Banking Industry. We provide practical advice, analysis, insight and information – helping you gain the knowledge and skills necessary to offer suitable and trusted advice to your clients. HSPP has a holistic suite of Private Banking; Priority Banking; Retail Banking; Wealth Management Training Modules and a cutting-edge performance monitoring tool to enable you to capture the individual’s performance and log it for your Continuing Professional Development needs.

SIGNATURE PROGRAMMES:

  • Strategic Relationship Management
  • Sales & Negotiation Skills
  • Call Centre Customer Service/positive pay/objection handling
  • Customer Service excellence
  • Customer Service Management: Treating Customers Fairly
  • Complaint Management Training
  • Training on Risk: Anti Money Laundering, Terrorist Financing, Customer Due Diligence, Suspicious Activity Reporting and Sanctions
  • Business Etiquette, Grooming, Communication & Presentation