Customized Solutions

Apollo Hospitals Dhaka is the only JCI Accredited 450-bed multi-disciplinary super-specialty tertiary care hospital in Bangladesh, confidently providing comprehensive health care with the latest medical, surgical and diagnostic facilities. These services are provided by expert medical professionals, skilled nurses and technologists using state-of-the-art technology. The hospital started its operation on April 16, 2005 with a mission to provide high quality international standard healthcare which will meet the needs and exceed the expectations of the people of Bangladesh. It is an eleven-storied building built on four acres of land with 435,000 square feet floor space, which was constructed with assistance of renowned architecture company Smith Group, USA. The hospital is a joint project of Apollo Hospitals Enterprise Limited and STS Holdings Limited (STS Group).

HSPP’s Contribution
Customized workshop “Care & Cure” on customer service orientation, grooming & etiquette, value behaviours and resolving conflicts was designed and this intervention is now being implemented for about 300 Apollo staff.

Banglalink digital communications limited (previously orascom telecom bangladesh limited) is a fully owned venture by telecom ventures ltd. since the launch of banglalink in february 2005, its impact was felt immediately. Overnight mobile telephony became an affordable option for customers across a wide range of market segments. The growth of banglalink over the years have been fueled with innovative products and services targeting different market segments, aggressive improvement of network quality and dedicated customer care, creating an extensive distribution network across the country, and establishing a strong brand that emotionally connected customers with banglalink.

HSPP’s Contribution
Programmes were conceptualized and delivered as an OD intervention. Participants were Functional leaders of different departments. The core objective was to give key insights into the elaborate Leadership process to equip participants with tools and methodologies to act as a successful Leader. High performance leadership, Innovation & Strategic Management, Sales Leadership, Business Communication and Presentation were the first programmes to be facilitated at Banglalink.

Bank Asia Limited is a private sector commercial bank in Bangladesh. The Bank was established in 1999 and incorporated in 1999. it expanded through the purchase of the branches of Bank of Nova Scotia and Muslim Commercial Bank Limited.

HSPP’s Contribution
Customized Customer Service Excellence module “Customer First” was delivered for the Branch customer service team.

Beximco Pharmaceuticals Ltd (Beximco Pharma) is a leading manufacturer and exporter of medicines in Bangladesh. Incorporated in the late 70s, Beximco Pharma began as a distributor, importing products from global MNCs like Bayer, Germany and Upjohn, USA and selling them in the local market, which were later manufactured and distributed under licensing arrangement. Since then, the journey continued, and today, Beximco Pharma is one of the largest exporters of medicines in Bangladesh, winning National Export (Gold) Trophy a record four times.

HSPP’s Contribution
Exclusive Balanced Scorecard Orientation programme “Measures that Matter” was delivered to the Factory and Corporate top team. Organization and Individual scorecards were prepared for the Leadership roles.

bKash Limited is a joint venture between BRAC Bank Limited, Bangladesh, and Money in Motion LLC, USA. The primary objective of bKash is to ensure access to a broader range of financial services for the low income masses of Bangladesh especially in the rural areas.

HSPP’s Contribution
Customized programmes were conceptualised and designed for the entire team of Territory Sales Managers. Participants imbibed the competencies on selling techniques. It also encompassed an intensive component of Train the Trainer for channel partners.

BRAC, an international development organization based in Bangladesh, is the largest non-governmental development organization in the world, in terms of number of employees as of September 2016. Established by Sir Fazle Hasan Abed in 1972 after the independence of Bangladesh, BRAC is present in all 64 districts of Bangladesh as well as 13 other countries in Asia, Africa, and the Americas.

HSPP’s Contribution
Several Batches of “HR Generalist” & “Business Partner HR” workshop delivered for BRAC HQ HR Team.

BSRM Group of Companies founded in 1952, is a Bangladeshi steel manufacturing conglomerate based in Chittagong. BSRM Steels Limited is engaged in the manufacture and sale of steel bars. It manufactures and markets products by setting up rolling and re-rolling mills. Its products include xtreme 500 W, Grade-60 and spring steel.

HSPP’s Contribution
Customized sales module “Sales Mastery ” was delivered as part of the Sales capability building initiative for the BSRM Group sales team.

Coca-Cola International Beverages Private Limited (A Subsidiary of The Coca-Cola Company) is a part of The Coca-Cola Company’s Bottling Investments Group (BIG) and engaged in the sales and distribution of beverages under the trademarks of The Coca-Cola Company.

HSPP’s Contribution
To teach the value behaviours to create a high performing & engaging workplace HSPP has conducted several workshops including Interpersonal Effectiveness, Ownership & Accountability, Result orientation etc.

DAMCO is one of the world’s leading providers of freight forwarding and supply chain management services. For more than 100 years, they have been providing customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.

HSPP’s Contribution
More than 120 of DAMCO’s management staff received training on High Performance Team Building, Customer Service Excellence and First Time Manager. The objectives of these trainings were to allow the participants to work as a synergistic team under pressure and for them to work under the organizational principle of “One DAMCO Pillar” and learn to deliver quality customer service. First Time Managers were equipped with tools and methodologies to act as a coach to their subordinates and deliver high performance. These interventions helped the participants begin to communicate effectively not only amongst themselves but also with colleagues and customers.

Eastern Bank Limited is a private commercial bank headquartered in Dhaka, Bangladesh. It was established in 1992, as a public limited company with limited liability under the bank companies act of 1991. Its share are listed in Dhaka Stock Exchange and Chittagong Stock Exchange. The bank provide products and services in retail banking, corporate finance, asset management, equity brokerage and security. It has 59 branches in Bangladesh and employ around 3000 employees.

HSPP’s Contribution
Customized “Customer First” module was delivered several batches for the EBL contact centre team.

edotco Bangladesh Limited was established in June 2013 as a subsidiary of edotco Group with the objective to provide communications infrastructure services to customers and in our bid to be the one stop centre for telecommunication sites and bandwidth services in Bangladesh. With a footprint of over 7,500 sites nationwide, edotco Bangladesh product offerings include a complete range of site portfolios from Ground Based Sites, Rooftop Towers, In-Building Solutions (IBS), Cellular-on-Wheel (COW), Custom Built sites and solar energy.

HSPP’s Contribution
Customized programme “Conflict Management” & “People Management” was delivered for cross functional managers.

GIZ has been a development partner of the People’s Republic of Bangladesh since the country gained independence. Today, this development partnership marks more than 40 years of successful cooperation and is a reflection of GIZ’s continuing commitment to the People’s Republic of Bangladesh. GIZ Dhaka focus on achieving concrete results and being both resource-efficient and responsive to the changing needs of an upcoming nation, so that development gains in Bangladesh are not just long-lasting but also sustainable. More than 300 international and national GIZ experts work with the Government of the People’s Republic of Bangladesh (GoB), the private sector, as well as civil society members on projects that address key challenges for future development.

HSPP’s Contribution
Designed and implemented a leadership programme for the GIZ Dhaka office and project staff from junior to mid-level titled “Office Management – Making Your Mark”.

Grameenphone The leading telecommunications operator of Bangladesh is part of the Telenor Group which has presence in 13 markets across Europe and Asia. Today, Grameenphone is the leading and largest telecommunications service provider in Bangladesh with more than 50 million subscribers as of October 14, 2014.

HSPP’s Contribution

As part of GP’s skill and capability building endeavour, HSPP conducts workshops for GP’s cross functional teams. A recent workshop was delivered on “Problem Solving & Decision Making” to equip participants with the skill set of delivering on the job solutions and measured decisions.

Hellenic International Ltd. is a Swedish-Bangladeshi joint venture company established in 2009. They have more than thirty years’ experience in trading of textile garments from Bangladesh to Europe. The demand from the market to buy more directly but under credible monitoring and comprehensive service, urged them to establish this organisation.

HSPP’s Contribution
HSPP’s Consultant performed a comprehensive audit on Hellenic’s existing processes & systems, a detailed gap analysis was conducted and process improvement solutions were proposed to top management which are now being implemented.

HSBC In Bangladesh, the HSBC Group’s history dates back to 1996 when The Hongkong and Shanghai Banking Corporation (HSBC) Ltd opened its first branch. Today, the HSBC Group offers a comprehensive range of financial services in Bangladesh including commercial banking, consumer banking, payments and cash management, trade services, treasury, and custody and clearing.

HSPP’s Contribution
Customized programmes were conceptualised and designed for the entire team of Relationship Managers and Call Centre Officers. Participants imbibed the competencies that suit the requirements for augmenting effective sales approach in the financial industry. With sales strategies the participants imbibed the skills on understanding customer behaviour, Emotional Intelligence, negotiating for success and goal setting. For the Call Centre, the Objective was to give key insights into customer service excellence, telephone etiquette and handling difficult customers efficiently upholding the service standard.

IDLC Finance Limited initially started with Lease Financing as core product, IDLC has grown to become the largest multi-product Non-Bank Financial Institution of Bangladesh, with almost equal focus in Corporate, Retail and SME sectors. Moreover , IDLC has a significant presence in the Capital Markets. It’s merchant banking arm, IDLC Investments Limited, a wholly-owned subsidiary of IDLC is a premier brand for investment banking in the country. Stock brokerage arm, IDLC Securities Limited, another wholly-owned subsidiary of IDLC is also amongst the top five brokers in the country.

HSPP’s Contribution
Customized sales module “Value Selling: How to compete on value rather than Price!” was delivered as part of the Sales capability building initiative for the IDLC sales team.

IPDC is a non banking financial institution owned by The Aga Khan Foundation. They have been operating in Bangladesh since 1981 and are one of the pioneers of this industry. IPDC specializes in project financing and provides innovative investment solutions. This includes investing in projects that add value and contribute to the country’s overall economic development.

HSPP’s Contribution
A customized programme on sales fundamentals was conceptualized and implemented to suit the requirements for augmenting effective sales approach in the financial industry. With sales strategies the participants imbibed the skills on understanding customer behaviour, negotiating for success and goal setting.

Kazi Farms Group was established in 1996 as a hatchery for imported eggs; the following year it started its own parent farms. In 2004 production started in our grand-parent (GP) farms. which was responsible for Bangladesh’s first exports of hatching eggs and day-old chicks in 2004. Kazi Farms Group is the Bangladesh franchisee of Cobb-Vantress USA for the Cobb 500 broiler, acknowledged to be the best broiler in the world. Kazi Farms Group is also the distributor for Hy-line brown and white layers in Bangladesh.

HSPP’s Contribution

Customized Leadership programme “Strength Based Leadership” was delivered for cross functional managers.

KDS Steel Since it was founded, KDS Steel has been at the forefront of an impressive development of flat carbon steel manufacturing in Bangladesh and has continually expanded its capacity and expertise in flat steel manufacturing through integrated and strategic backward and downstream expansions. In 1989 emerged as KIY Steel- the very first steel venture of KDS Steel embraced the role as one of the first and leading private manufacturers of world class galvanized iron sheets. This was to meet the large demand of roofing sheets for the country’s’ vast rural housing sector. Today, from all three world-class manufacturing plants of KDS Steel manufactures over 220,000 mt. of processed steel annually.

HSPP’s Contribution

Leadership Intervention, a series of Leadership programmes titled “Making Your Mark”, “Leader In You”, “I Connect” & “Leader’s Edge” were delivered for KDS steel functional heads.

Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide.

HSPP’s Contribution
Customized programme “Talking HR” was delivered for the Factory Top Team at Nokkhotrobari resort. The Modules were: HR for non HR, Team Building, Conflict Management, Managerial Effectiveness etc.

Novo Nordisk Pharma (Private) Limited is a global healthcare company with more than 90 years of innovation and leadership in diabetes care. This heritage has given experience and capabilities that also enable to help people defeat other serious chronic conditions: haemophilia, growth disorders and obesity. Headquartered in Denmark, Novo Nordisk employs approximately 39,000 people in 75 countries and markets its products in more than 180 countries.

HSPP’s Contribution
Designed and implemented a leadership programme for the HOD’s including the local MD titled “Leader’s Edge”

Oxfam In Bangladesh: Oxfam’s involvement in Bangladesh began in 1970 assisting the then cyclone victims and supporting the people of Bangladesh during the Liberation War in 1971. Oxfam work with a wide range of partners including civil society organizations, NGOs, media organizations, foreign and local universities, private sector companies and different levels of government. Oxfam has a particular role as a network facilitator between the wide range of power holders and poor people in Bangladesh.

HSPP’s Contribution
Customized offsite Teambuilding programme “Udaan” was delivered for the entire Oxfam Bangladesh Team (75 people) at Grand Sultan Tea Resort, Sylhet.

Rancon Electronics Limited (REL) ASTRA is a home appliance brand of Rancon Electronics Limited (REL), a concern of Rancon Holdings Limited. The brand stands for high quality and contemporary designs that enriches a consumer’s lifestyle. The product range of ASTRA includes Television, Refrigerator, Air Conditioner and small home appliances.

HSPP’s Contribution
Customized sales module “Sales Champions” was delivered as part of the sales capability building initiative for the REL sales team.

Rancon Autos & Automobiles: RANCON Automobiles Ltd. is the sole distributor of JMC (Jiangling Motors Co.) in Bangladesh. The journey of RANCON Automobiles Ltd., A reputed concern of RANCON, started from 2010 with JMC.

HSPP’s Contribution
Customized Negotiation Skills training programme “Negotiate to Win” was delivered as part of the sales force capability building initiative.

Robi Axiata Limited is one of the leading mobile telecom operators in Bangladesh. It is a joint venture company between Axiata Group Berhad of Malaysia and NTT DoCoMo Inc. of Japan. Robi commenced operations in 1997 as Telekom Malaysia International (Bangladesh) with the brand name ‘Aktel’. With its strong network and seamless connectivity, Robi is empowering more than 24 million people across the country.

HSPP’s Contribution
Programmes were conceptualized and delivered as an OD intervention. Participants were General Managers and Functional leaders of different departments. The core objective was to give key insights into the elaborate coaching process to equip participants with tools and methodologies to act as a coach to their subordinates. Manager as a Coach and Innovation & Strategic Management were the first programmes to be facilitated at Robi.

Sajida Foundation a progressive, positive, pro-poor, eco-friendly non-profit organization dedicated to raison d’etre of bringing health, happiness and dignity in the lives of the less fortunate. Since their humble beginnings in 1987 as a small garage school for disadvantaged children, they have grown from strength to strength, learning with each step. Today, they offer a diverse portfolio of microcredit products alongside quality healthcare services and various social development programs for six million patrons, working in 3,553 villages and cities across 20 districts, with a dedicated team of 2,283 caring change makers.

HSPP’s Contribution
Signature “Train the Trainer” Programme delivered for the internal trainer pool. Designed and delivered a 5 Day long orientation program for the new batch of Young Professionals.

SIEMENS has been active in Bangladesh since 1956. It has contributed there immensely by building its infrastructure in energy, health, telephony and mobile communication sectors.

HSPP’s Contribution
The senior management of Siemens Bangladesh received training on Business Communication and Time Management. The objective of this training was to allow the participants to manage a critical resource viz. time very effectively. Business Communication helped the participants to begin to communicate effectively not only amongst themselves but also between colleagues and officials from various other offices from different locations and countries. Programmes e.g. High Performance Team Building, Effective Selling & Negotiation, Interpersonal Effectiveness, NLP for Managerial Effectiveness etc. were delivered as part of Employee Capability Building.

Spectrum Engineering Consortium (Pvt.) Ltd. is one of the Largest IT Companies in Bangladesh who delivered quality and peace of mind to its value driven clients across the world. Spectrum had been the key player in developing IT infrastructure of many sectors in Bangladesh for last 20 years.

HSPP’s Contribution
Leadership programme “Leader In You” delivered for Spectrum top team.

Square Hospitals Ltd., a concern of Square Group is a 400-bed tertiary care hospital. The hospital is an affiliate partner of Methodist Healthcare, Memphis, Tennessee, USA, SingHealth, Singapore, Bangkok Hospital Medical Centre, Thailand and Christian Medical College, Vellore, India.

HSPP’s Contribution
Customized Customer Service Excellence programme “Care & Cure” was delivered for multiple batches of Square Hospitals Staff including Nurses, office staff and participants from various administrative and support functions.

Square Pharmaceuticals Limited, the flagship company of Square Group, is holding the strong leadership position in the pharmaceutical industry of Bangladesh since 1985 and is now on its way to becoming a high performance global player.

HSPP’s Contribution
Train the Trainer programme t3 delivered for in house sales trainers of Square Pharma.

The City Bank Ltd. is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank among the oldest five Commercial Banks in the country which started their operations in 1983. The bank currently has total 120 branches which includes 99 online branches, 1 full-fledged Islamic Banking branch, 1 SME service center and 11 SME/Agri branches spread across the length & breadth of the country.

HSPP’s Contribution
Customized Leadership programme “Leader In You” was delivered for cross functional managers.

United Commercial Bank (UCB) started its journey in mid 1983 and has since been able to establish itself as one of the largest first generation banks in the country. The Bank has expanded its arena in different and diverse segments of banking like Retail Banking, SME Banking, Corporate Banking, Offshore Banking, and Remittance etc.

HSPP’s Contribution
Outdoor Experiential Learning program “Boot Camp” with inputs on Customer Experience Management & Building a High Performance Team was delivered for the entire UCB Karwan Bazar Branch staff at BRAC CDM. Several other programs were conducted on “Managing Customer Expectations” and “Value Selling”

United Parcel Service (UPS) Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

HSPP’s Contribution

Designed and implemented a number of programmes for various levels of the organization. Areas covered are communication, Customer service, Ownership & Accountability, Team Building etc. Also delivered unique programmes with the “UPS IDOL” theme for the field Staff and supervisors to better serve the customers and motivate them to uphold the Brand value of UPS.